Legal
Privacy Policy
How Empire collects, uses, stores, protects, and shares personal information when people use the website and software platform.
1. Who we are
Empire Platforms LLP operates Empire, a business CRM and operations software platform available at empirekeep.com. Empire Platforms LLP is the controller of personal data described in this policy where it determines the purpose and means of processing.
Privacy questions and requests can be sent to support@empirekeep.com.
2. Scope
This policy covers the Empire marketing website, customer workspace, account creation, billing, product support, sales enquiries, and software interactions controlled by Empire.
Where a customer uploads or connects personal information about its own customers, employees, suppliers, or other contacts, Empire generally processes that information on the customer's behalf to provide the software.
3. Information you provide
Account and contact information may include your name, email address, organisation, role, and information you provide when contacting support or sales.
Customer Content may include contacts, projects, invoices, documents, notes, tasks, files, workflow information, and other records you choose to store or connect to Empire.
Billing information may include transaction references, billing contact details, plan information, and payment status. Full payment card details are handled by payment providers and are not intended to be stored by Empire.
4. Information collected automatically
When you use Empire, our systems and infrastructure providers may process technical data such as IP address, browser or device information, timestamps, session information, request logs, and security events.
We may also process product activity needed to operate features, diagnose errors, protect accounts, measure reliability, and understand how the software is functioning.
Empire does not sell personal data or use the website for cross-site behavioural advertising.
5. Why we process personal data
To create and operate accounts, provide software features, store Customer Content, and deliver requested functionality.
To process purchases, maintain billing records, and manage subscriptions or account access.
To provide customer support, respond to enquiries, and communicate product or account information.
To secure the Services, prevent abuse, investigate incidents, and maintain reliability.
To improve and develop Empire using appropriate product and operational information.
To meet legal obligations that apply to Empire as a software business.
6. Customer Content and roles
Customers control the information they choose to place in their workspace and are responsible for having a lawful basis to collect and use that information.
Empire processes Customer Content to provide the software, follow customer instructions, secure the platform, and meet applicable legal requirements.
Using Empire does not transfer ownership of Customer Content to Empire.
7. Sensitive information
Empire is designed for general business operations and is not intended to be a specialised repository for highly sensitive regulated data unless a specific feature expressly states otherwise.
Do not place passwords, authentication secrets, full payment card numbers, or information you are not authorised to process into ordinary notes, forms, or support messages.
8. Service providers and processors
We use service providers for infrastructure, hosting, storage, authentication, communications, payment processing, security, and other software operations.
These providers may process personal data only to provide their services to us and are subject to their contractual and legal obligations.
9. International transfers
Empire and its service providers may process data in India, the United States, and other jurisdictions where infrastructure or support services operate.
Where applicable law requires transfer safeguards, we use recognised contractual or legal mechanisms appropriate to the transfer.
11. Retention
We retain account and Customer Content while needed to provide the Services and for a limited period after account closure according to operational, security, contractual, and legal requirements.
Support and sales communications may be retained while relevant to the relationship and for reasonable business record purposes.
Security and technical logs are generally retained for shorter operational periods unless needed to investigate an incident or meet legal requirements.
12. Security
We use access controls, managed authentication, encrypted network connections, infrastructure safeguards, and operational controls designed to protect personal data.
No online service can guarantee absolute security. More information about our approach is available on the Security Information page.
13. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal data about you.
To exercise a privacy right, contact support@empirekeep.com. We may need to verify your identity before completing the request.
14. Children
Empire is intended for business use by adults. We do not knowingly offer the Services directly to children.
16. Changes and contact
We may update this policy as Empire evolves or applicable requirements change. The current version is published at empirekeep.com/legal/privacy.
Privacy requests and questions should be directed to support@empirekeep.com.